Shipping & Delivery Policy

Last Updated: 23 October 2026

At Auraskart, we aim to provide a smooth, transparent, and reliable delivery experience. This policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are processed after successful placement and payment confirmation, where applicable.

Our order processing time may vary depending on product availability and supplier fulfilment arrangements. We will communicate an estimated processing timeframe when it is available.

Order processing time is separate from transit time, which begins after the order has been dispatched.

2. Shipping & Delivery Estimates

We plan to fulfil orders through suppliers or warehouses located in India.

Delivery times depend on supplier processing, the courier service, the delivery address, and other operational factors.

Where available, an estimated delivery timeframe will be communicated on the product page, at checkout, or through order updates.

Delivery estimates are not guaranteed dates. Delays may occur due to courier disruptions, weather conditions, public holidays, remote delivery locations, or other unforeseen circumstances.

Please review the available delivery information before placing your order.

3. Shipping Charges

Shipping charges are payable by the customer unless a free-shipping offer or other promotion applies.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order details, and available shipping service.

Please review the final order total before confirming your purchase.

4. Order Confirmation & Tracking

After placing an order, you should receive an order confirmation through the contact details provided at checkout.

Once your order has been dispatched, tracking information will be shared when available.

Tracking details may take some time to become active or show the latest shipment status.

If you have not received tracking information within the communicated dispatch timeframe, or your tracking status has not updated for an extended period, please contact our Customer Care team.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, postal code, and contact number.

If you notice an error, contact us as soon as possible. We will try to assist with corrections before dispatch, but changes cannot be guaranteed after an order has been shipped.

Incorrect or incomplete delivery details may cause delays or unsuccessful delivery attempts.

6. Delivery Delays

We make reasonable efforts to ensure that orders are delivered within the communicated estimated timeframe.

Delays may occur due to circumstances outside our reasonable control, including:

• Courier or logistics disruptions.

• Severe weather or natural events.

• Public holidays and peak shopping periods.

• Incorrect or incomplete delivery information.

• Supplier or warehouse fulfilment delays.

• Other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact Customer Care with your order number. We will review the available tracking information and help you with the next steps.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

7. Failed Delivery Attempts

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot complete delivery, the courier may attempt redelivery or return the shipment.

Please ensure that your delivery details are correct and that the recipient can be contacted where necessary.

If a shipment is returned after unsuccessful delivery, we will contact you, where possible, to discuss the available options. Any applicable additional shipping charges will be communicated before they are applied.

8. Damaged Packages or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where applicable.

We will review your request and assist in accordance with our Returns & Exchange Policy and applicable law.

9. Multiple Shipments

Depending on product availability and fulfilment arrangements, items in the same order may occasionally be shipped separately.

Where this occurs, tracking details may be shared separately when available.

10. Delivery Availability

We deliver to locations that are serviceable through the shipping options available at checkout.

Delivery availability may depend on your postal code, the courier service, and product fulfilment arrangements.

Please check the available shipping options before completing your order.

11. Contact Customer Care

For questions about shipping, tracking, or delivery, please contact us.

Brand: Auraskart

Email: support@auraskart.in

Customer Care Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

We aim to respond to customer enquiries within 24 business hours.

Please include your order number so that we can assist you efficiently.

Our Commitment

At Auraskart, we aim to keep our delivery information clear and our customer support responsive. We will make reasonable efforts to keep you informed about your order and help resolve delivery-related concerns.

Please also review our Returns & Exchange Policy, Refund Policy, and Order Cancellation Policy for further information.