Returns & Exchange Policy
Last Updated: 22-10-2026
At Auraskart , we want you to shop with confidence. If your purchase isn't right for you, we're here to help.
Our Returns & Exchange Policy is designed to keep the process simple, transparent, and fair.
1. Return & Exchange Window
Eligible products can be returned or exchanged within 7 days of delivery.
The return or exchange request must be submitted within 7 days from the date your order is delivered.
To be eligible, the product must:
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Be unused and unworn.
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Be in its original condition.
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Not have been washed, altered, damaged, or used.
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Have all original tags and labels attached.
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Include the original packaging, accessories, and other items supplied with the product.
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Be accompanied by a valid Order Number or proof of purchase.
Products that do not meet these conditions may not be accepted.
2. How to Request a Return or Exchange
Step 1 — Contact Us
Email our Customer Care team at support@auraskart.in within 7 days of receiving your order.
Please include:
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Order Number
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Product name
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Reason for return or exchange
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Relevant photographs, where applicable
Step 2 — Request Review
Our Customer Care team will review your request and confirm whether the product is eligible.
Step 3 — Return Instructions
If your request is approved, we will provide you with the applicable return instructions.
Please do not send a product back without receiving return instructions from our Customer Care team.
Step 4 — Product Inspection
Once the returned product is received, it will be inspected to verify that it meets the requirements of this policy.
Step 5 — Resolution
Once the return is approved after inspection, the applicable refund or exchange will be processed.
3. Return Shipping Charges
For returns due to a change of mind, incorrect size selection, preference, or any other reason not caused by an issue with the product, the return shipping cost will be borne by the customer.
For products that are incorrectly delivered, damaged, or defective, [Brand Name] will arrange the appropriate resolution and, where applicable, cover the return shipping cost.
Our Customer Care team will provide the necessary instructions in such cases.
4. Exchanges
Eligible products can be exchanged within 7 days of delivery, subject to product availability.
Customers requesting an exchange due to size, preference, or change of mind will be responsible for the applicable return/exchange shipping charges.
If the requested replacement is unavailable, our Customer Care team will help you with the available options.
Exchanged products must meet the same eligibility requirements as returned products.
5. Damaged, Defective or Incorrect Products
We take care to ensure that your order reaches you in proper condition.
If you receive:
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A damaged product
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A defective product
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An incorrect product
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A product different from what you ordered
please contact our Customer Care team as soon as possible.
Please provide your Order Number and clear photographs of the product and packaging where applicable.
Our team will review the issue and provide the appropriate resolution.
Where the issue is confirmed to be due to an error on our part, we will arrange the appropriate resolution without charging you for the return.
6. Products That Cannot Be Returned or Exchanged
A product may not be eligible for return or exchange if:
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It has been used, worn, washed, altered, or damaged after delivery.
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Original tags or labels have been removed.
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Original packaging or required accessories are missing.
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The product shows signs of use or wear.
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The return request is made after the 7-day return period.
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The product was specifically identified as non-returnable on the product page.
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The product does not meet the eligibility requirements of this policy.
7. Return Inspection
All returned products are subject to inspection.
If the product does not meet the conditions specified in this policy, the return or exchange may be rejected.
If a return is rejected, the product may be sent back to the original delivery address, and applicable shipping charges may apply.
8. Refunds
Once an eligible return has been received and successfully inspected, the refund will be processed in accordance with our Refund Policy.
The refunded amount will generally be processed through the applicable original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
For complete information, please refer to our Refund Policy.
9. Order Cancellation
If you wish to cancel an order, please contact our Customer Care team as soon as possible.
Cancellation requests are subject to our Cancellation Policy and the processing status of your order.
Once an order has been dispatched, cancellation may no longer be possible.
10. Important Information
Please contact our Customer Care team before sending any product back.
Unauthorized returns may not be accepted.
We reserve the right to review each return or exchange request based on the condition of the product and the requirements of this policy.
Our team will communicate the applicable next steps once your request has been reviewed.
11. Contact Customer Care
If you have any questions about returns or exchanges, our Customer Care team is here to assist you.
Email: support@auraskart.in
Customer Care Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
We aim to respond to customer enquiries within 24 business hours.
Please include your Order Number in your email so that we can assist you efficiently.
Related Information
FAQs →
Our Commitment
At Auraskart , we believe in providing a transparent and dependable shopping experience.
We aim to make the return and exchange process straightforward while maintaining the quality and integrity of every product we offer.