Order Cancellation Policy

Order Cancellation Policy

Last Updated: 23-10-2026

At Auraskart, we aim to provide a smooth and reliable shopping experience. If you need to cancel an order, please review our Order Cancellation Policy below.

1. Cancellation Before Dispatch

You may request to cancel your order before it has been dispatched.

To request a cancellation, please email our Customer Care team at support@auraskart.in with your order number and cancellation request.

We will review your request and confirm whether the cancellation can be processed.

2. Cancellation After Dispatch

Once an order has been dispatched, it may no longer be possible to cancel it.

If your order has already been shipped, please contact our Customer Care team for assistance. Depending on the order status, you may need to follow our Returns & Exchange Policy after delivery.

3. Refunds for Cancelled Orders

If your cancellation request is approved and payment has already been collected, the eligible refund will be initiated through the original payment method.

The time taken for the refund to appear in your account may vary depending on your payment provider or bank.

If your order has not yet been paid for, no payment refund will be necessary.

4. Orders with Cash on Delivery (COD)

If your order was placed using Cash on Delivery (COD), please contact our Customer Care team to request cancellation before dispatch.

If the order has already been dispatched, cancellation may no longer be possible.

5. Incorrect Orders or Duplicate Orders

If you accidentally placed a duplicate order or selected an incorrect product, size, or other option, please contact us as soon as possible.

We will try to assist you if the order has not yet been dispatched. Changes or cancellations cannot be guaranteed once processing or shipping has progressed.

6. Cancellation by Auraskart

In certain circumstances, we may need to cancel an order due to reasons such as:

  • The product becoming unavailable.

  • An error in product pricing or listing information.

  • An unsuccessful payment or verification issue.

  • An incomplete or invalid delivery address.

  • Other unforeseen operational circumstances.

If we cancel an order for which payment has already been collected, we will initiate the applicable refund.

7. How to Request a Cancellation

To request an order cancellation, please contact us using the details below.

Email: support@auraskart.in

Subject: Order Cancellation Request

Please include the following information:

  • Order Number

  • Name used when placing the order

  • Reason for cancellation

We recommend contacting us as soon as possible so that we have the best opportunity to process your request before dispatch.

8. Contact Customer Care

If you have any questions regarding order cancellations or refunds, please contact our Customer Care team.

Email: support@auraskart.in

Customer Care Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

We aim to respond to customer enquiries within 24 business hours.

Our Commitment

At Auraskart, we value your trust and aim to handle cancellation requests fairly and transparently. We will communicate the status of your request and any applicable next steps as clearly as possible.