Frequently Asked Questions
Find Answers to Your Questions
Welcome to the Auraskart FAQ Center.
Here you'll find answers to some of the most common questions about shopping with us, placing an order, products, payments, and your account.
Can't find what you're looking for? Our Customer Care team is always happy to help.
Shopping & Products
What products do you offer?
We offer a carefully selected collection of fashion and lifestyle products, including clothing, watches, and accessories.
Our collection is continuously updated to bring you products that combine style, quality, and everyday functionality.
How can I find a specific product?
You can browse our collections or use the search function to find a specific product.
You can also explore products by category to make shopping easier.
Are the products shown on the website available?
Product availability is displayed on the respective product page.
As availability can change based on demand and inventory, we recommend placing your order once you have found the product you want.
Are product images accurate?
We make every effort to display our products as accurately as possible.
However, slight differences in colour or appearance may occur due to lighting, photography, and individual screen settings.
Do you have a size guide?
Yes. Where applicable, a Size Guide is provided on the relevant product page.
We recommend checking the size information before placing your order.
Orders
How do I place an order?
Select the product you would like to purchase, choose the required size or variant, add it to your cart, and proceed to checkout.
Enter your delivery and payment details and complete the order.
You will receive an order confirmation once your order has been successfully placed.
How will I know if my order has been placed successfully?
Once your order is successfully placed, you will receive an order confirmation by email containing your order details.
If you do not receive the confirmation, please check your spam or promotions folder before contacting Customer Care.
Can I modify my order after placing it?
If you need to make changes to your order, please contact our Customer Care team as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Can I cancel my order?
Order cancellations are subject to our Cancellation Policy.
Please contact Customer Care as soon as possible if you wish to cancel an order.
Where can I find my Order Number?
Your Order Number can be found in your order confirmation email.
Please keep this number available when contacting Customer Care about an existing order.
Payments
What payment methods do you accept?
Available payment methods are displayed securely during checkout.
Payment options may vary depending on your location and the order.
Is my payment information secure?
We take the security of your information seriously.
Payments are processed through secure payment infrastructure. We do not ask customers to share sensitive payment information such as passwords, PINs, CVVs, or complete card details through email or social media.
What should I do if my payment was successful but my order wasn't confirmed?
Please allow a few minutes for the payment and order status to update.
Check your email for an order confirmation before attempting another payment.
If the issue persists, contact our Customer Care team with the relevant transaction details so we can assist you.
Account
Do I need to create an account to place an order?
Depending on the checkout options available on our website, you may be able to shop using a guest checkout or create an account.
Creating an account can make it easier to manage your orders and account information.
I forgot my password. What should I do?
Select Forgot Password on the account login page and follow the instructions to securely reset your password.
How can I update my account information?
You can update eligible information through your account settings.
If you need further assistance, please contact Customer Care.
Order Support
Where can I track my order?
Once your order has been dispatched, tracking information will be shared with you.
You can also use our Track Your Order page to check your shipment status.
What should I do if my order is delayed?
If your order has exceeded the estimated delivery timeframe, please contact Customer Care with your Order Number.
Our team will review the latest available information and assist you.
What should I do if I receive the wrong or damaged product?
Please contact our Customer Care team as soon as possible with your Order Number and details of the issue.
Depending on the situation, we may request photographs or additional information to help us review the matter.
Need More Help?
If you couldn't find the answer you're looking for, our Customer Care team is here to assist you.
Email: support@auraskart
Customer Care Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
We aim to respond to customer enquiries within 24 business hours.