Refund Policy
Last Updated: 23-10-2026
At Auraskart, we aim to make the refund process clear, transparent, and straightforward.
This Refund Policy explains when refunds are available, how they are processed, and what you can expect after an approved return.
1. When Is a Refund Available?
A refund may be issued when:
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A returned product is approved after inspection.
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An order is cancelled and the cancellation is approved before dispatch, where applicable.
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We are unable to fulfil an order that has already been paid for.
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A product is confirmed to be damaged, defective, or incorrectly delivered and a refund is determined to be the appropriate resolution.
Refund eligibility is subject to our Returns & Exchange Policy.
2. Refund Eligibility
To qualify for a refund following a return, the product must meet the applicable return conditions.
The product must generally:
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Be unused and unworn.
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Be in its original condition.
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Have all original tags and labels attached.
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Include the original packaging and applicable accessories.
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Be returned within the applicable 7-day return window.
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Pass our return inspection.
Returns that do not meet the applicable requirements may be rejected.
3. How the Refund Process Works
Step 1 — Submit a Return Request
Contact our Customer Care team within 7 days of delivery.
Email: support@auraskart.in
Please include your Order Number and relevant details.
Step 2 — Return Approval
Our Customer Care team will review your request and provide return instructions if your request is eligible.
Step 3 — Product Inspection
After we receive the returned product, it will be inspected to ensure that it meets our return requirements.
Step 4 — Refund Processing
Once the return has been approved, the eligible refund will be initiated.
We aim to process approved refunds within 5–7 business days after completion of the return inspection.
4. Refund Method
Refunds will generally be issued to the original payment method used to place the order.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
Once the refund has been initiated, the applicable confirmation will be shared with you where available.
5. Return Shipping Charges
For returns due to a change of mind, incorrect size selection, preference, or other reasons not caused by an issue with the product, the applicable return shipping charges are the responsibility of the customer.
These charges may be deducted from the eligible refund amount where applicable.
For products that are confirmed to be damaged, defective, or incorrectly delivered, we will provide the appropriate resolution and will not charge the customer for the return where the issue is determined to be our responsibility.
6. Refunds for Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Customer Care as soon as possible.
Please provide:
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Order Number
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Description of the issue
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Clear photographs of the product
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Photographs of the packaging, where applicable
Our team will review the issue and determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, exchange, or refund.
7. Partial Refunds
A partial refund may be considered only where specifically approved by our Customer Care team.
Partial refunds are not automatically available for products that have been used, damaged, altered, or returned without meeting the requirements of our Returns & Exchange Policy.
8. Refunds for Cancelled Orders
If an order is successfully cancelled before dispatch and payment has already been received, the eligible amount will be refunded to the original payment method.
Cancellation requests are subject to our Cancellation Policy.
Orders that have already been dispatched may not be eligible for cancellation.
9. Refund Delays
If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, please allow additional time for your payment provider or bank to complete the transaction.
If the refund remains outstanding beyond the expected timeframe, please contact our Customer Care team with your Order Number and refund details.
10. Non-Refundable Situations
A refund may not be approved when:
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The return request is submitted after the applicable 7-day return period.
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The product has been used, worn, washed, altered, or damaged.
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Original tags or labels have been removed.
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Required packaging or accessories are missing.
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The returned product does not match the product originally purchased.
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The product fails our return inspection.
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The return does not meet the requirements of our Returns & Exchange Policy.
11. Refund for Prepaid Orders
For eligible prepaid orders, approved refunds will generally be processed through the original payment method.
The time taken for the refund to reflect in the customer's account depends on the relevant payment provider or financial institution.
12. Contact Customer Care
If you have any questions regarding your refund, please contact our Customer Care team.
Email: support@auraskart.in
Customer Care Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
We aim to respond to customer enquiries within 24 business hours.
Please include your Order Number in your communication so that we can assist you efficiently.
Related Information
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Our Commitment
At Auraskart, we believe in keeping our policies clear and our customer experience dependable.
We are committed to handling eligible refunds fairly and keeping you informed throughout the process.